FAQ
Helpful Information
Frequently Asked Questions
Find answers about artwork, production, patent information, personalization, shipping, and caring for your Patent Award.
Can I get a proof of the artwork for my order?
Of course. Include a note with your order requesting an artwork proof, and we will send it to the email address provided with your order.
Please review the proof carefully and let us know whether you approve it or need changes. We will make the requested corrections and send a revised proof for final approval.
How did you get information about my patent and notify me?
U.S. patents are generally granted each Tuesday by the United States Patent and Trademark Office. Patent grant information is publicly available, and we review newly granted patent information to notify inventors by mail.
For questions specifically concerning your patent, contact your corporate intellectual property department or patent attorney. Patent Awards is not affiliated with the USPTO.
How long does it take to receive my order?
We ship orders within 10 business days after receiving them. After shipment, FedEx Ground delivery generally takes between one and five business days.
View our FedEx Ground transit map to estimate delivery time from our location in Warsaw, Indiana.
How can I make sure a new award matches my previous order?
Check the back of your existing award for our label. It contains your customer ID and the part number of the award you previously ordered.
If there is no label, call us at 1-800-707-0011 . We can review your order history and help you select the correct matching award.
Can I include more than one inventor name on my award?
Yes. Most awards include fields for entering additional inventor names.
If your selected product only provides one name field, please contact us to discuss adding more names. The available space may depend on the award design.
How can I send you my logo or other artwork?
Email your logo or artwork to [email protected] .
Vector files created with programs such as Adobe Illustrator or CorelDRAW are preferred. Accepted vector formats include AI, EPS, and CDR. We can also use PDF, PSD, TIF, or JPG files when the resolution is 300 DPI or higher.
If your logo uses a specific Pantone or PMS color, include that information so we can match the color as closely as possible.
What is a patent assignee?
An assignee is the person or organization to which patent rights have been legally transferred. Although patents name individual inventors, the patent rights are often assigned to the inventor’s employer or another company.
If you select “Yes” when asked whether you want the patent assignee shown on your product, the company named as the assignee on the published patent will appear on the award.
Which drawing will appear on my Patent Award?
We typically use the drawing displayed on the front page of the patent. If the front page does not contain a drawing, we use the first available drawing that is not identified as prior art.
If the patent does not contain any drawings, we substitute the first claim from the patent.
You can use our patent search to review the patent and its available drawings.
Can I get a certified patent copy from the USPTO?
Yes. Certified copies of published patent documents can be ordered directly through the United States Patent and Trademark Office.
Visit the USPTO Certified Copy Center for available documents, current fees, and ordering requirements. A USPTO.gov account is required to place an order and you will be required to setup Multi-Factor Authentication.
How can I be sure I ordered the correct patent?
Use our patent search to view patent details from the USPTO before placing your order.
If you need help checking a patent or looking up multiple patents, call us at 1-800-707-0011 . We are happy to help.
Can you look up older patents for me?
Yes. We are happy to help search for older patents. Call us at 1-800-707-0011 for assistance.
How do I hang my Patent Award?
Visit our Patent Awards Care page for step-by-step instructions covering patent plaques and patent frames.
If you need additional instructions or replacement hanging hardware, please contact us .
Still Have a Question?
Our team is happy to help with patent searches, artwork, personalization, ordering, or caring for your award.
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